Financial sites not liking my email address
 

In the last year or so, I've gotten a few notices in the postal mail from E*Trade, telling me something like "emails are being refused by your provider" and to please contact them to fix this.

This last time I went into my account directly and found that I had no email address listed. And yet, I signed up with my Runbox email address--so I know they had it. But it disappeared.

Then this past week my bank also indicated to me that they had no email address for me, and for me to correct this. Sure enough, in my account profile the email field was blank.

That's all very, very strange. I've been with this bank for 25 or more years, and I've been with Runbox for...20 years? A long time, anyway.

I know in the past I've had some troubles with some sites thinking that by definition, since I use a Runbox email, I must be a scammer/spammer and they refused to acknowledge me. Runbox was on a commonly used blacklist. That hasn't happened for quite some time, though--and yet I can't help but wonder if my two experiences above aren't related to something similar.

I can't imagine any other reason why two completely different financial institutions would suddenly delete my email address from my profile and then complain that they can't email me.

Has anyone else see anything like this?

I don't use the Runbox email service, so I can't offer anything about that side of your issue, but perhaps you should contact these two financial services directly, and seek some support assistance.

- Bruce

Hi adam1991,

If you haven't already, can you get in touch with us at https://support.runbox.com or support@runbox.com so we can look in to this for you please?