Runbox IMAP slow
 

In the past several days I noticed that while the Runbox IMAP works, it's very slow: messages take unusually long time to load (very short text) as well as long time to delete.
Is there anything happening behind the scenes? Any idea what?

Agreed.
Looks like speed is dropping off again and returning back to the bad old days.
I don't think I can put up with it for much longer it is so frustrating.

Robin

We don't have any indications of general slowness currently -- could you be more specific for instance regarding time of day, folders etc? Also, your Runbox username would be helpful in order to investigate further.

In any event, we have a couple of new servers being set up now, so we're working to improve overall performance during the next few weeks.

- Geir

It always seems to slow down late afternoon/early evening UK time, ie between about 16:30 and 19:00 GMT.
Is this when you do backups or some similar housekeeping tasks ?

thanks,

Robin

Still really slow for me...

For me it actually improved. It may have been some temporary situation.

No its not. Backups run all the time. Housekeeping is more like noon CET.

Do people still see this issue?

Kim

It is much better than it was (in the U.K.).

thanks,
Robin

Thats great to hear!

:)
Kim

Hi Runbox team,

I get IMAP timeouts in the last two hours until now. I use port 1143 which worked fine generally. Is this temporary or do I have to switch ports? In the last case TB probably will have to download all my email again... :( Or should I PM you my username?

Love to hear from you, thanks!

Cheers,
50ftQ

I've had the same recent problem on 1143 (and still can't connect).

Is this still the correct port configuration to use for IMAP?

IMAP still not working...

Same here... :(

IMAP ports
 

When checking our server logs, port 1143 appeared inactive and since it was only meant as an alternative while we tested the new IMAP implementation a while ago, it was disabled without further notice. Our apologies for the inconvenience caused those that apparently still used it.

If you are using port 1143 for IMAP, please switch to the default port 143 on imap.runbox.com. Depending on your IMAP client your email may download anew. If you have a lot of email on the server and happen to hit the bandwidth quota (5 GB per week), please let us know and we'll reset it for you.

More information about correct IMAP setup can be found on our IMAP help page.

- Geir

Thanks for the (untimely) information Geir but you server logs must be complete rubbish.

I've been using this configuration (at Runbox's suggestion) for *years* now. Every day. Multiple times per day. So much yesterday that I had to submit a support ticket to reset my bandwidth.

Unused? I think not!