upgrade
 

I have a Micro account and wish to pay $4.95 extra to host one domain. How can I do this?

Go to:

https://runbox.com/payment/payinfo

You can either renew your main account (add a year on) or just select:

No subscription, I'll renew the main account later

Then select the Email Domains add-on.

And pay.

I believe that it's also possible, by contacting support first, to have the payment amount or the subscription period modified on an one-off basis, so that in the future payments (for account and extension) will be due on the same date.

Thanks FredOnline ana janusz. I appreciate your help. will let you know how it works out

Just to add to what has already been said; we will usually try to accommodate a request to change subscription periods to make them more convenient, but it isn't guaranteed as it depends on a number of factors. This can include number of products associated with an original payment, and payment method (PayPal is much less flexible)

We don't change the payment amount though; subscriptions are always the annual amount.

Thanks dbowdley I solved problem by upgrading from Micro to Mini

Hi, sheprd.

Did you do it on your own or did you write to support and they took care of it?

Thanks.

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Jacinto

Thanks jacinto for your response. I contacted support then before hearing from them I decided to up grade my acct which solved the problem the simple way

Thank you.

I tried to do that this morning from the main account, but, I could only add another Micro S-A or renew the existing one.

If you don't mind sharing, how exactly did you upgrade it?

Thank you, again.

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Jacinto

Hello. To upgrade a sub-account you have to purchase a new sub-account product subscription for the kind of sub-account you want to upgrade to.


You then go in to Account >> Sub-accounts and assign the new product to the existing sub-account.


That leave you with the original sub-account product free to create a new sub-account of that type for the remainder of that product's subscription period if you want to do that.

Thank you, dbowdley!

Would the new S-A have the same user name as the old one?

If not, can the new S-A use the name after the old one expires?

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Jacinto

When you upgrade, you don't actually create a new sub-account, therefore it retains the same username, password and contents.

What you are doing is purchasing a sub-account product (not a sub-account itself) and using the product to upgrade the existing sub-account so that it has more storage.

It can be a bit confusing that sub-account products (which are not sub-accounts themselves), and sub-accounts (which are) have similar names.

Thank you, again, dbowdley!

It is actually more than a "bit" confusing, perhaps two bits? :)

Just to make sure I don't mess it up if/when I do it, are you able to post the exact URL where it would be done?

Thank you.

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Jacinto

You will find the option to create and upgrade sub-accounts under Account >> Sub-accounts which will give the URL https://runbox.com/mail/account_account

Much obliged, dbowdley!

How long does the "upgrade" take?

I paid for the Mini S-A, but did not receive E-Mail confirmation of the same (except from PayPal). Nor is the Mini S-A "product" yet listed on the Sub-Accounts portal.

Normally, when I do something on-line, the results are instantaneous.

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Jacinto