Answer a few quick questions?
From @FastMail on Twitter:
https://twitter.com/FastMail/status/988570297732231169 We're working on the notifications in our apps. We have some ideas that we'd love your feedback on. Contact us at support@fastmail.com to answer a few quick questions. We want to build what's right for YOU! Is this instead of getting a third party to collate the questions/answers? |
You´ve read my mind :D
I thought the same when I read it this morning. |
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Should those who subscribe to Twitter not respond something like:-
"Please raise these questions on the EMD website, where I will be happy to respond". NJSS |
Yea I agree, why have a fastmail forum and dont use it.
Oh you get flamed, but hey you do make silly mistakes...:D:D:D |
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I would suggest that someone sends an e-mail to FastMail saying they're willing to answer some questions. Then when they get the questions, post 'em here! :) Tip - Don't use your account e-mail address (use an alias) in case a third party does get involved. ;) Personally, I don't use the FastMail app (I'm quite happy with AquaMail Pro) but I daresay many here would be interested. |
I'm not currently using the FM app, but there are a couple of general notification suggestions:
1. I personally only want a new email notification that use a simple symbol in the status bar and on the lock screen on Android and the ability to trigger the flashing light, and nothing else. No sounds, no vibrations, no nothing. For many apps I want no notifications. As long as I have those two options for notifications and the ability to turn the notifications off I am good to go on Android. |
Fred....many years ago they were happy to use the forum to get Fastmail up and running.
If they are not going to use this forum why do we have the Testimonials section.....it should be deleted. |
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Don't know this for sure, but that's my suspicion... so don't slam them too hard for neglecting the forum. It's old tech, and they're trying to do business in the present day. |
I strongly suspect that most companies avoid responding on forums, though I also suspect they do have staff that glance at them from time to time. It is often a losing proposition to respond to complaints or questions, which can lead to more complaints and questions, and on and on. If someone has a particular gripe or technical issue they want that person to use the regular customer service/support channels so the issue can be tracked, funneled to the right person, etc. Forums often end up becoming long-winded arguments between various opinionated people (like me) who may or may not know what they are talking about. Can be a huge waste of time for busy professionals trying to do actual work. It is very hard to solicit useful feedback from a forum because you don't know who you are communicating with and whether or not they are legitimate or a troll. On the other hand, I'm not sure companies do much better with focus groups or polling. Hire great people, let them create and improve, and keep them on the cutting edge by giving them time to go to conferences, take trainings, ******** with other great people in the field. Frankly, those of us in the unwashed masses often just get in the way of making great stuff.
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Indeed, this medium definitely attracts squeaky wheels. I guess Twitter does too, in its own way, but perhaps the "psychology" of it allows them (FM) to ignore what they want to ignore with less expectation (on the part of the squeakers) of getting a response... |
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