-   FastMail Forum (
-   -   Possible to reset personal spam learning? (

SamVilde 13 Jul 2017 02:26 AM

Possible to reset personal spam learning?
A few months ago I posted here about mail I was not receiving. I wound up submitting a help request, and someone in suport helped me somewhat - but here's what I think happened:

1. My spam/junkmail folder marked all messages inside as spam - that's not currenly recommended, but I believe it was on by default
2. I received non-spam messages in my spam folder, but instead of marking them as non-spam, I dealt with whatever business was required by those messages (replied to the person, or made the appointment, etc.)
3. Therefore, those messages remained labeled as spam, and now the senders are learned as spam, and now I get nothing from them.

Some of them are quite important, really, and whitelisting them has not seemed to help.

I can't find an option for them to completely delete my spam learning and start from scratch, now that I'm slightly smarter.

SamVilde 13 Jul 2017 02:37 AM

I just submitted a help ticket for this, realizing how bad it is that I'm not receiving these messages. Leaving this here in case it's interesting to anyone.

Terry 13 Jul 2017 08:47 AM

Please let us know how you get on as I cant find how to reset mine either...:D

walesrob 13 Jul 2017 06:20 PM


Originally Posted by Terry (Post 603029)
Please let us know how you get on as I cant find how to reset mine either...:D

I could have sworn there was a reset button in Settings > Spam Protection > Personal Spam Filter, but it seemed to have disappeared.

Terry 13 Jul 2017 06:24 PM

Its been gone a long time...

Jacinto 14 Jul 2017 03:47 AM


A long time ago, I set up Spam and Ham classification folders. The idea was that you would move (or copy if using an IMAP client) false-positives/negatives to the correct classification folder and Spam Assassin would learn from them.

Unless it no longer works that way (and nobody told me), wouldn't moving/copying a false-positive from a friend to the Ham folder prevent future messages from being misclassified by SA?

If so, belatedly moving/copying all past false positives to the Ham folder should still work.

I suppose that it could also taint SA's corpus without an equivalent number of false-negatives.


All times are GMT +9. The time now is 01:54 AM.

Copyright 1998-2013. All Rights Reserved. Privacy Policy