Can't stay signed in...
Is anyone else having a problem with being signed out of Fastmail.fm periodically? Several times a day I check mail and every 5th or 6th time I do I find it necessary to log bag in as I've been logged out during my absence. I am ticking the "keep me logged in" box but it doesn;t seems to help, and I'm NOT fiddling with my cookie catalog.
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I haven't seen any such problems. But the sign-in page has been https://www.fastmail.com for three years. If you try fastmail.fm your browser should redirect you to fastmail.com, which shows things down a bit.
The problem might be corrupted cookies, corrupted saved login credentials, or an add-on in your browser. You might try these steps:
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I'm using Firefox 52.5.2 ESR which is the latest version on the ESR channel. I should be note that this situation started only a week or so ago. No add-ons or extensions have been removed or added in that time.
I have 4 active sessions showing, the oldest being 12 days, the newest being 6 seconds old. All show the 30 day expiration notice. I tried to log out of the oldest one by clicking the "log out" button after signing in with my password. It is removed from the list but reappears after several seconds as do the others if I try them. I have removed the saved log-in credentials from the browser to see if that has an effect. What should I try next if it does not resolve the situation? |
I forgot to suggest that you first log out of all open Fastmail sessions (except the one which allows you to see the logins). I’m not sure my earlier suggestions are all that useful unless you clear all saved logins and cookies.
But before going through that trouble, I have a few more questions.
Bill |
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I don’t see your problem with my three Fastmail accounts, so it doesn’t appear to be a system-wide issue. Is the shortcut you are using to fastmail.fm (old address which only redirects now) or fastmail.com? Are you using Firefox Private Browsing?
The next time you need to bring up Fastmail, just type fastmail.com in the URL bar on a regular (not private) Firefox window. Be sure that auto-complete doesn’t add some incorrect parameters at the end of the URL. See if that reliably works. Since your issue is erratic I’m guessing this has something to do with private Firefox windows or the actual URL you are using. Or something is removing or corrupting your Fastmail cookies. I use Firefox and Windows 10 (or my iPad with Safari) in a similar fashion to what you describe. It just works, and I would be annoyed as you are if it stopped working reliably. Let us know what you find. I will let you know if I see this problem appear on my accounts. {By the way, are you in NW PA covered up with snow? My brother and his wife are visiting her family in State College PA this week, and I think the big snowfall was all to the northwest of them.} Bill |
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Thanks for your advice. I'll check the web address in the URL bar and advise you if anything unusual turns up there. I'm quite thankfully "down state" along PA's southern border about 30 miles east of the State Capitol. |
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