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-   -   mail.india is down (http://www.emaildiscussions.com/showthread.php?t=70458)

communicant 20 Apr 2015 05:25 AM

mail.india is down
 
After a long time without logging in there, today I tried going to mail.india.com, but the browser "could not connect to the server mail.india.com" and isup.me confirms that the site is down. Does anyone know how long this has been the case, and what the current status of the service may be?

rmannam 20 Apr 2015 10:57 AM

I am able to login successfully!

curvefan 20 Apr 2015 11:06 AM

Quote:

Originally Posted by rmannam (Post 583650)
I am able to login successfully!

I'm not....

just1acc 20 Apr 2015 11:06 PM

Ok for me too.

communicant 20 Apr 2015 11:12 PM

Quote:

Originally Posted by just1acc (Post 583681)
Ok for me too.


After another twenty-four hours I am still encountering the same outage I encountered yesterday, and isup.me confirms the site is still down. Could it be a geographical problem affecting only certain servers in a way that only blocks attempts from certain parts of the world? Since two forum members were able to login yesterday, may I ask the general location where those login requests originated?

philtec 21 Apr 2015 03:48 AM

Works for me
 
Works for me from USA

just1acc 21 Apr 2015 11:24 PM

Quote:

Originally Posted by communicant (Post 583682)
Since two forum members were able to login yesterday, may I ask the general location where those login requests originated?

India....... :)

communicant 22 Apr 2015 06:03 AM

I am confused. Besides one other forum member, everyone else replying to my initial post has been able to login to mail.india.com, but I continue to be unable to reach the domain. This has gone on for several days. It can't be a technical problem at my end, because isup.me continues to indicate that they find the site to be down as well. How can that be, when people in parts of the world as far apart as India and the USA are able to log in? The site can't be down, but isup.me says that it is! Could someone with the necessary technical knowledge please speculate as to what might be happening here? Thanks.

just1acc 22 Apr 2015 11:02 AM

isup.me showing down from here too.

Quote:

It's not just you! http://mail.india.com looks down from here.
Check another site?
But the site is up.

curvefan 22 Apr 2015 10:02 PM

Here's what I'm experiencing.

I can access india.com's site but if I click on the mail icon on the right hand side at the top, it will not let me access that site.

If I use my password manager (Lastpass), to try to access the mail site, it also fails to access the site.

If I use pop peeper, which is a mail notifier/client, I can receive mail to my india.com addresses, but it won't let me send any mail.

I have no idea as to how long this has been happening as I don't really use the india.com email that much.

I noticed that they have a new mail policy that will delete your account if not used within 180 days. I don't think that this is what is happening in the current situation with no access to email. I definitely have checked my mail within that 180 day window.

So, I am at a loss.............:)

n5bb 23 Apr 2015 01:20 PM

I don't have an india.com email account and I'm in the US. Checking access to http://mail.india.com using various free and paid tools I have access to (from different locations in the US and other countries), I get the following results:
  • I think that the india.com domain and mail.india.com domain have some DNS problems. I see transitioning DNS results and odd reports from DNS testing services. I think these setup issues may be causing inconsistant results from different locations, depending on the local cached DNS lookup results.
  • But I also see problems with access to the mail.india.com IP address: http://82.165.227.135 Some (but not all) locations can't get a HTTP connection to the website at that IP. This might be due to network routing issues, or it might be due to mail.india.com blocking access to their website from IP addresses in certain parts of the world.
  • So other than complain to the website operators, I don't think there is anything you can do on your end. This service seems to be poorly set up right now, and it might be hard to determine if this is a just a poorly run service or a transient problem which will resolve soon.
Bill

communicant 26 Apr 2015 10:24 PM

mail.india.com support address?
 
Quote:

Originally Posted by n5bb (Post 583734)
So other than complain to the website operators, I don't think there is anything you can do on your end. This service seems to be poorly set up right now, and it might be hard to determine if this is a just a poorly run service or a transient problem which will resolve soon. Bill

Can anyone supply an email address for mail.india.com support where this problem can be reported directly? (Or maybe a support address for the main india.com website, although that would probably be less likely to produce results?) I can't seem to find one. Thanks.

just1acc 26 Apr 2015 10:53 PM

support@india.com

n5bb 27 Apr 2015 05:17 AM

They have closed all accounts not active in the past 180 days. This is the policy page as shown from the US:
http://us.india.com/email-policy/

curvefan 30 Apr 2015 10:45 PM

Just a quick update.

I continued to have problems accessing the site for email at india.com, so I tried a little test.

Using a vpn service with Firefox, I was able to access the mail site just fine.

All my accounts seemed to be intact and I was able to send and receive without any issues.

It appears that my IP address is being blocked by india.com?

I have no idea as to why they would do this as I rarely use their service. Could that be why?

They never sent any emails explaining why they would block IP addresses.

Oh well.........:)

communicant 13 May 2015 07:58 AM

Update
 
I wrote to support a long time ago, but I never received any reply. (I suggested that they should read this thread!)

I was able to log in once using a proxy, but then that method stopped working also.

That is where the matter stood until a day or two ago. Then, all of a sudden, things returned to normal.

Regular login is available once again and everything works as it did before.

There is still no word from support, and no indication anywhere about what may have happened.

Not a very good performance, is it? Anyway, at least for the moment, the problem has cleared up.

communicant 11 Nov 2017 02:10 AM

mail.india down - November, 2017
 
Well, two years on, and after functioning fairly well during that time, mail.india once again is down (confirmed at isup.me). I haven't been there in a while so I have no idea how long it may have been down. Does anyone else know anything more informative??

Dutchie007 11 Nov 2017 09:06 PM

Quote:

Originally Posted by communicant (Post 604408)
Well, two years on, and after functioning fairly well during that time, mail.india once again is down (confirmed at isup.me). I haven't been there in a while so I have no idea how long it may have been down. Does anyone else know anything more informative??

I just checked...its still on for me. (The Netherlands). I have an account...but use it seldomly.

D

communicant 12 Nov 2017 05:33 AM

Still down for me, checking from North America at the moment. The service has been down for at least twenty-four hours, perhaps more. Odd that it should be OK in Europe.

communicant 27 Nov 2017 02:18 AM

still down
 
How can a site like mail.india still be down for such a long time? Do we have any forum members who might have an idea what is going on?

communicant 27 Nov 2017 02:19 AM

Quote:

Originally Posted by Dutchie007 (Post 604419)
I just checked...its still on for me. (The Netherlands). I have an account...but use it seldomly.

D

How about now? Up for you, or down?

Dutchie007 27 Nov 2017 02:58 AM

Quote:

Originally Posted by communicant (Post 604538)
How about now? Up for you, or down?

up and running...no probs at all.

Dutchie.

communicant 27 Nov 2017 06:06 AM

Quote:

Originally Posted by Dutchie007 (Post 604539)
up and running...no probs at all.

Dutchie.

Isup.me confirms that it's down where I am and has been for a long time (since I've checked it with them before). I can imagine a few scenarios that could cause a site to be down in one part of the world and up in another, but probably not for weeks and weeks on end. Would someone more tech-savvy than I am explain how that happens? Thanks. And how can mail.india be informed of the situation if they're unaware of it?

rmannam 27 Nov 2017 04:51 PM

Just checked out mail.india.com
Working fine for me

communicant 28 Nov 2017 07:37 AM

It's back!
 
Finally! After many days, the service is suddenly back up for me. I have no idea why it was unavailable and no idea why it came back. Mail.india behaves strangely at times.

tasukilee 18 Dec 2017 09:25 PM

It is possible for me, thanks :D


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