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Search: Posts Made By: dbowdley
Forum: Runbox Forum 1 Apr 2018, 08:46 PM
Replies: 8
Views: 705
Posted By dbowdley
The maintenance has now been completed...

The maintenance has now been completed successfully, and within the predicted time period.
Forum: Runbox Forum 1 Apr 2018, 08:35 PM
Replies: 18
Views: 1,069
Posted By dbowdley
Support isn't always private and confidential,...

Support isn't always private and confidential, and we would always ask that customers with account specific questions contact us via https://support.runbox.com
Forum: Runbox Forum 30 Mar 2018, 01:04 AM
Replies: 9
Views: 581
Posted By dbowdley
Just a further update on this now that it has...

Just a further update on this now that it has been discussed at our end. This isn't trivial in our case because of the way our system is configured, but it isn't impossible either. We have assigned...
Forum: Runbox Forum 28 Mar 2018, 04:45 PM
Replies: 9
Views: 581
Posted By dbowdley
This isn't an official Runbox forum, but we do...

This isn't an official Runbox forum, but we do try to contribute when we can :)

It isn't possible to check storage limits and usage via an email client at the moment, but we will look in to this for...
Forum: Runbox Forum 24 Mar 2018, 01:20 AM
Replies: 8
Views: 705
Posted By dbowdley
A notification will go out by email, but we give...

A notification will go out by email, but we give more advanced notice on our status and blog websites.
Forum: Runbox Forum 16 Mar 2018, 02:10 AM
Replies: 9
Views: 848
Posted By dbowdley
The helpdesk registered email will remain the...

The helpdesk registered email will remain the same as it is a separate system, but we can change that for you if you wish and that way you can still access your previous tickets but on the new email...
Forum: Runbox Forum 15 Mar 2018, 06:52 AM
Replies: 8
Views: 569
Posted By dbowdley
Yes, just delete the folder and it will no longer...

Yes, just delete the folder and it will no longer appear in the list of "From" addresses you can use in the Compose window.
Forum: Runbox Forum 15 Mar 2018, 06:51 AM
Replies: 9
Views: 848
Posted By dbowdley
It's pretty straightforward really. We change...

It's pretty straightforward really. We change your username to whatever we agree it can change to (obviously some aren't available) and then your old username becomes an alias. That means you don't...
Forum: Runbox Forum 15 Mar 2018, 06:48 AM
Replies: 5
Views: 515
Posted By dbowdley
It's still in beta at the moment, but we are...

It's still in beta at the moment, but we are happy to continue take on more people who wish to test it and provide feedback to us.
Forum: Runbox Forum 14 Mar 2018, 10:21 PM
Replies: 5
Views: 515
Posted By dbowdley
It's not currently possible to prevent the...

It's not currently possible to prevent the automatic logout. The new Runbox 7 will not log you out by default as it works in a different way and allows the mail list to be updated when new mail...
Forum: Runbox Forum 14 Mar 2018, 10:20 PM
Replies: 8
Views: 569
Posted By dbowdley
We have documentation for this here:...

We have documentation for this here: https://help.runbox.com/aliases-profiles/

The biggest difference is that you can specify a different name with a profile, and also a non-Runbox address. It has...
Forum: Runbox Forum 14 Mar 2018, 10:16 PM
Replies: 9
Views: 848
Posted By dbowdley
Hello. We can change your username. That's not a...

Hello. We can change your username. That's not a problem for us :).
Forum: Runbox Forum 12 Mar 2018, 06:27 PM
Replies: 5
Views: 445
Posted By dbowdley
From my point of view I would say that it all...

From my point of view I would say that it all depends on how you want to work with your email. I personally prefer IMAP, but POP does make some things easier such as:
Removing mail from the server...
Forum: Runbox Forum 12 Mar 2018, 06:43 AM
Replies: 5
Views: 445
Posted By dbowdley
Hello jclarkw2. An interesting question. We do...

Hello jclarkw2. An interesting question. We do promote our IMAP service in preference to POP for a variety of reasons mentioned at the link below:

https://help.runbox.com/imap/

That said, we have...
Forum: Runbox Forum 12 Mar 2018, 01:49 AM
Replies: 5
Views: 465
Posted By dbowdley
It's not entirely out of the question. I'm quite...

It's not entirely out of the question. I'm quite a fan of PDF manuals, particularly the ones with links in the text like web pages so that if you read them on screen you can jump to the relevant...
Forum: Runbox Forum 11 Mar 2018, 04:02 PM
Replies: 5
Views: 465
Posted By dbowdley
You will find the documentation on the webmail...

You will find the documentation on the webmail features at this link:

https://help.runbox.com/documentation/

You should find most of what you are looking for there, including the reference to...
Forum: Runbox Forum 14 Dec 2017, 02:53 PM
Replies: 3
Views: 467
Posted By dbowdley
It depends how you use the service as to whether...

It depends how you use the service as to whether allowing a particular IP address offers additional security or control for your particular situation.

- not everyone uses 2FA, and malware does steal...
Forum: Runbox Forum 25 Oct 2017, 08:23 AM
Replies: 4
Views: 1,336
Posted By dbowdley
shenton - despite the title of this post the beta...

shenton - despite the title of this post the beta hasn't started just yet so you haven't missed anything so far :)
Forum: Runbox Forum 20 Sep 2017, 02:58 AM
Replies: 2
Views: 474
Posted By dbowdley
Hello. Yes, you should be able to move the folder...

Hello. Yes, you should be able to move the folder and its sub-folders to wherever you want them to be using the Folder Management screen. You'll find the link to this near the folder column.
Forum: Runbox Forum 20 Jun 2017, 08:32 AM
Replies: 5
Views: 884
Posted By dbowdley
If you go to the Folder Management page and...

If you go to the Folder Management page and select the Sent folder and then try to Delete it, you will be warned the folder and its contents will be deleted. In fact, because it is a standard folder...
Forum: Runbox Forum 3 Jun 2017, 04:53 PM
Replies: 1
Views: 557
Posted By dbowdley
Hello. The unlock code is a text file, and it...

Hello. The unlock code is a text file, and it will depend on the program reading it as to how it is displayed on screen.

Perhaps you could try a different program to open it as text files are...
Forum: Runbox Forum 16 May 2017, 08:52 AM
Replies: 3
Views: 795
Posted By dbowdley
Hello janusz. light.runbox.com has been retired....

Hello janusz. light.runbox.com has been retired. It is mentioned in our blog from when it was available, but also on the Access page in the webmail, and the latter needs removing now. Sorry about any...
Forum: Runbox Forum 9 May 2017, 04:23 PM
Replies: 3
Views: 960
Posted By dbowdley
adam1991 - It might be worth opening a support...

adam1991 - It might be worth opening a support ticket with us. We haven't had any general problems with slow webmail, but there could be something account specific that is at play here.
Forum: Runbox Forum 23 Apr 2017, 03:18 AM
Replies: 1
Views: 674
Posted By dbowdley
Hello. I believe the ticket number you quoted has...

Hello. I believe the ticket number you quoted has received a reply in the last 24 hours. Apologies for the delay in replying.
Forum: Runbox Forum 13 Apr 2017, 05:11 AM
Replies: 10
Views: 1,409
Posted By dbowdley
We are looking in to this now for you, and there...

We are looking in to this now for you, and there is a reply to your support ticket.

I can't post account specific information here for privacy reasons.
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