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Search: Posts Made By: ServiceTech
Forum: FastMail Forum 30 Nov 2012, 06:12 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
Refunds

Did you request a refund? I saw on another thread that they were issuing refunds if requested (via support).
Forum: FastMail Forum 22 Nov 2012, 12:49 AM
Replies: 20
Views: 3,745
Posted By ServiceTech
I have no direct experience with encryption but...

I have no direct experience with encryption but agree it is difficult, even privacy intensive people I support do not use it (that I know of!).

Point is: email is not all that safe without it. ...
Forum: FastMail Forum 21 Nov 2012, 02:37 PM
Replies: 20
Views: 3,745
Posted By ServiceTech
If you don't want anyone willing to take some...

If you don't want anyone willing to take some effort and having the skills of a smart 14 year old to be able to read your email, then you have to encrypt it, period. Ask the former head of the CIA...
Forum: FastMail Forum 21 Nov 2012, 08:56 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
Targets for hacking into email: 1. ...

Targets for hacking into email:

1. Famous/public people.
2. Young women.

If you aren't highly concerned about the impact of privacy on email security, recommend reading this (top email hacker =...
Forum: FastMail Forum 21 Nov 2012, 04:12 AM
Replies: 11
Views: 2,406
Posted By ServiceTech
Which word do you think that the people who...

Which word do you think that the people who haven't been able to get into their email for 21 days now would choose?

Support is very backed up right now, but they are functioning. Realize that...
Forum: FastMail Forum 20 Nov 2012, 06:31 AM
Replies: 23
Views: 2,911
Posted By ServiceTech
Thank you for the clarification, "spot on." I...

Thank you for the clarification, "spot on." I was confused, where I come from in the US it wasn't clear if you were referring to the popular breakfast food (Pop Tart) or a tasty treat (Sweet Tart).
Forum: FastMail Forum 20 Nov 2012, 01:08 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
For email, privacy is of top importance even if...

For email, privacy is of top importance even if you are not the (former) head of the CIA. Ever been to the Black Hat conference? It is deeply scary the tools criminals are getting. If you have any...
Forum: FastMail Forum 19 Nov 2012, 02:33 PM
Replies: 69
Views: 18,369
Posted By ServiceTech
Another thread indicated that they are offering...

Another thread indicated that they are offering refunds, you have to go through support so expect a long wait.

Also, someone thought the reason for the change was to go to an off-the-shelf system to...
Forum: FastMail Forum 19 Nov 2012, 09:06 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
The trend is toward people wanting the same...

The trend is toward people wanting the same interface to get their email on their PC, the office PC, a Internet cafe, their cell phone, and their mom's tablet.

Although younger people don't want to...
Forum: FastMail Forum 19 Nov 2012, 09:01 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
It doesn't lock you out of your email for weeks...

It doesn't lock you out of your email for weeks of no support. That is the reason for the people I see leaving.
Forum: FastMail Forum 19 Nov 2012, 04:06 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
outlook.com is "cool" but does have ads (less...

outlook.com is "cool" but does have ads (less obtrusive than gmail), minimal support, and lacks maturity (contact import 3rd rate).

Lots of people switching to it. Get your address now while it...
Forum: FastMail Forum 18 Nov 2012, 03:01 PM
Replies: 20
Views: 3,178
Posted By ServiceTech
I bet all of the people who have not been able to...

I bet all of the people who have not been able to access their email at all for 17 days now would would be thrilled to see the new interface. (Support is a little behind on password resets...)
Forum: FastMail Forum 18 Nov 2012, 02:49 PM
Replies: 27
Views: 4,289
Posted By ServiceTech
This forum can provide impressive support! As...

This forum can provide impressive support!

As far as getting a response to your Support request from Fastmail itself, the present experience is: wait about a week for the initial response but that...
Forum: FastMail Forum 18 Nov 2012, 10:07 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
I don't want to be godaddy defender, just saying...

I don't want to be godaddy defender, just saying no problems for our customers over the last couple years and good phone support. Be careful at most domain registrars, "extortion" is almost the...
Forum: FastMail Forum 17 Nov 2012, 05:03 AM
Replies: 69
Views: 18,369
Posted By ServiceTech
Customers have had me switch them to outlook.com...

Customers have had me switch them to outlook.com and godaddy (with getting their own domain name for email) and they are happy. Then there is gmail but many don't want to go down that rabbit...
Forum: FastMail Forum 16 Nov 2012, 06:20 AM
Replies: 36
Views: 5,071
Posted By ServiceTech
The proper procedure for getting a chargeback...

The proper procedure for getting a chargeback from your credit card is to first give the provider (Fastmail) a chance to make things right or provide you a refund directly from them (which...
Forum: FastMail Forum 16 Nov 2012, 12:54 AM
Replies: 15
Views: 2,252
Posted By ServiceTech
My customers are quite happy with GoDaddy of all...

My customers are quite happy with GoDaddy of all things. They get their own domain so that they are no longer dependent on any one email provider, then use GoDaddy's free web based email that is...
Forum: FastMail Forum 15 Nov 2012, 09:35 AM
Replies: 3
Views: 522
Posted By ServiceTech
As long as your outbox does not indicate that...

As long as your outbox does not indicate that your account sent the messages, then your address probably has been spoofed and there is nothing you can do about it. Make sure your contact list didn't...
Forum: FastMail Forum 15 Nov 2012, 06:41 AM
Replies: 7
Views: 1,346
Posted By ServiceTech
Personal use too. Who wants to be without access...

Personal use too. Who wants to be without access to their email for 2 weeks now? Not any of my customers, they have me switch them to other providers.
Forum: FastMail Forum 14 Nov 2012, 01:08 PM
Replies: 7
Views: 1,346
Posted By ServiceTech
I guess nobody knows.

I guess nobody knows.
Forum: FastMail Forum 14 Nov 2012, 12:57 PM
Replies: 69
Views: 18,369
Posted By ServiceTech
Sorry. I based my reply to this forum on its...

Sorry.

I based my reply to this forum on its instruction:
"Everything that does not belong in the help or feature requests Forums goes here."
Forum: FastMail Forum 14 Nov 2012, 12:51 PM
Replies: 69
Views: 18,369
Posted By ServiceTech
They are expected to be a minority of those...

They are expected to be a minority of those complaining: they have no reason to waste their time in this forum when they want nothing more to do with Fastmail.

Two weeks of no service and no support...
Forum: FastMail Forum 13 Nov 2012, 02:06 PM
Replies: 7
Views: 1,346
Posted By ServiceTech
Is Support really backed up 10 days?

It appears that people have not received response to Support requests 10 days old now. I have seen a response for a 6 day old one, but it was a pat answer of no use. Does any one know the status of...
Forum: FastMail Forum 8 Nov 2012, 01:50 PM
Replies: 0
Views: 230
Posted By ServiceTech
Can we get an idea of when urgent Support requests from last week will be addressed?

For the thousands of unanswered support requests regarding inconveniences of the new interface, it would be adequate at the moment to send your existing message referring to the new FAQ.

Would it...
Forum: FastMail Forum 8 Nov 2012, 01:10 PM
Replies: 20
Views: 2,925
Posted By ServiceTech
Could you provide the status of this, and give an...

Could you provide the status of this, and give an example of what you mean by add....

Thank you
Showing results 1 to 25 of 38

 
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