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Search: Posts Made By: brong
Forum: FastMail Forum 3 Jun 2018, 11:23 AM
Replies: 5
Views: 1,090
Posted By brong
Yes, it's an intended change. We figured that...

Yes, it's an intended change. We figured that people who are already logged in don't need to visit the marketing pages first, they'd prefer to save a click and go straight to the account chooser.
Forum: FastMail Forum 18 Apr 2018, 04:35 PM
Replies: 56
Views: 8,348
Posted By brong
To the consent extremists here - if you're a...

To the consent extremists here - if you're a FastMail customer - have you gained consent from every one of your correspondents to share their details with FastMail?

They could know you use FastMail...
Forum: FastMail Forum 17 Apr 2018, 09:37 PM
Replies: 56
Views: 8,348
Posted By brong
I expect the answer here is "it was the default...

I expect the answer here is "it was the default setting for the account owner", which is a tricky one - because we do need a way to communicate service changes to people, so I can understand it being...
Forum: FastMail Forum 17 Apr 2018, 08:59 PM
Replies: 56
Views: 8,348
Posted By brong
I should follow up on the "heard nothing" - it's...

I should follow up on the "heard nothing" - it's actually kind of tricky to see the results of the rename. Since you hadn't kept the alias - our resolve tools don't show the rename.

I had to go to...
Forum: FastMail Forum 17 Apr 2018, 08:32 PM
Replies: 56
Views: 8,348
Posted By brong
Yep, we had the meeting. The result is that we...

Yep, we had the meeting. The result is that we won't be using the "willing to receive newsletters" checkbox as a way to select people to send questionnaires in future.

We will still use third...
Forum: FastMail Forum 14 Apr 2018, 03:42 PM
Replies: 56
Views: 8,348
Posted By brong
The issue has now been escalated directly to me,...

The issue has now been escalated directly to me, and I have replied outlining both the steps we have taken, my apology on behalf of the entire company, and what we can do in future to monitor the...
Forum: FastMail Forum 13 Apr 2018, 08:24 PM
Replies: 56
Views: 8,348
Posted By brong
https://www.surveygizmo.com/privacy/ is their...

https://www.surveygizmo.com/privacy/ is their privacy policy. "ferrety" did the right thing in contacting us per that policy:



And we have now done the right thing by requesting that all data for...
Forum: FastMail Forum 13 Apr 2018, 08:16 PM
Replies: 56
Views: 8,348
Posted By brong
Just to provide more details for those reading...

Just to provide more details for those reading this, our (FastMail) marketing team contacted a random sample of a few of our recent signups with a set of survey questions designed to understand why...
Forum: FastMail Forum 14 Dec 2017, 03:04 PM
Replies: 19
Views: 3,443
Posted By brong
Yep, that thread is a good reference about...

Yep, that thread is a good reference about mistakes not to make!

Bron.
Forum: FastMail Forum 4 Dec 2017, 06:12 PM
Replies: 35
Views: 2,937
Posted By brong
Thanks :) We'll work on speeding up the notSpam...

Thanks :) We'll work on speeding up the notSpam stuff tomorrow - today was the Christmas lunch, so the rest of the day kind of disappeared :p
Forum: FastMail Forum 4 Dec 2017, 08:42 AM
Replies: 35
Views: 2,937
Posted By brong
Doesn't appear to be related to conversations. ...

Doesn't appear to be related to conversations. It's actually really kind of amusing in a sad way :(

Sending a reply does reportNotSpam on the message being replied to.

reportNotSpam sets a...
Forum: FastMail Forum 2 Dec 2017, 08:32 AM
Replies: 35
Views: 2,937
Posted By brong
OK, I've taken over all the tickets mentioned in...

OK, I've taken over all the tickets mentioned in this thread as well as added myself to the internal tracking task. As I mentioned privately to 5kft already, it's my weekend and I have family...
Forum: FastMail Forum 2 Dec 2017, 08:22 AM
Replies: 35
Views: 2,937
Posted By brong
Yep, that's the one - just waiting for you to...

Yep, that's the one - just waiting for you to consent to me screwing around with it and sending some messages to a test account so I can get timing data for the whole stack on that account :)

Ditto...
Forum: FastMail Forum 2 Dec 2017, 06:57 AM
Replies: 35
Views: 2,937
Posted By brong
I assume I got the right one :) Grabbed a ticket...

I assume I got the right one :) Grabbed a ticket that looked like it was probably you!
Forum: FastMail Forum 2 Dec 2017, 06:08 AM
Replies: 35
Views: 2,937
Posted By brong
Actually, yes please. If it's fairly new...

Actually, yes please. If it's fairly new behaviour for a bunch of users it might be indicative of a bigger problem that just isn't noticed on all accounts, but something about your accounts has...
Forum: FastMail Forum 1 Dec 2017, 09:42 PM
Replies: 35
Views: 2,937
Posted By brong
BritTim asked me to pop in and look at this. ...

BritTim asked me to pop in and look at this. Sorry I haven't had a chance yet.

messagesNotSpam is a pretty expensive API call, depending on the size of your bayes database and the number of...
Forum: FastMail Forum 23 Nov 2017, 07:32 PM
Replies: 35
Views: 2,937
Posted By brong
Hi, Have you opened a support ticket? We can...

Hi,

Have you opened a support ticket? We can turn on additional telemetry to see what's happening if something is odd with individual accounts.

Regards,

Bron.
Forum: FastMail Forum 13 Sep 2017, 11:40 AM
Replies: 10
Views: 1,500
Posted By brong
Aww. Thanks. I don't get to do as much of that...

Aww. Thanks.

I don't get to do as much of that as I used to - I've built up a good team now, so I spend most of my time doing strategic management and providing code/design review rather than doing...
Forum: FastMail Forum 13 Sep 2017, 07:32 AM
Replies: 10
Views: 1,500
Posted By brong
That wasn't everyone, but it's more than we've...

That wasn't everyone, but it's more than we've had a single room before!
Forum: FastMail Forum 31 Aug 2017, 07:58 PM
Replies: 10
Views: 1,500
Posted By brong
The good thing about Topicbox is that we've been...

The good thing about Topicbox is that we've been using it ourselves (alongside slack and zoom) for a while, and believe me, I've had some pretty snarky rants about things that made it unusable for...
Forum: FastMail Forum 31 Aug 2017, 09:02 AM
Replies: 10
Views: 1,724
Posted By brong
(Elvey - this was your email to...

(Elvey - this was your email to them)

2017-08-28T21:05:01.140957-04:00 gateway2 postfix-out/smtp[1605279]: Trusted TLS connection established to...
Forum: FastMail Forum 11 Jul 2017, 02:48 PM
Replies: 2
Views: 573
Posted By brong
Please report this to support, we can check if...

Please report this to support, we can check if the ACLs are incorrect on your calendar.
Forum: FastMail Forum 3 Jul 2017, 06:44 AM
Replies: 563
Views: 76,492
Posted By brong
This is deliberate, and is only going to be...

This is deliberate, and is only going to be locked down more over time as the internet moves towards increased sender security. With DMARC policies, DKIM and SPF, sending from arbitrary addresses is...
Forum: FastMail Forum 1 Jul 2017, 07:27 AM
Replies: 563
Views: 76,492
Posted By brong
This is for your privacy so that the Referer...

This is for your privacy so that the Referer (legit spelling error in the standard) header does not contain any personally identifying information when your browser makes the request to the external...
Forum: FastMail Forum 30 Jun 2017, 02:14 PM
Replies: 7
Views: 460
Posted By brong
Actually we no longer stem From/To/CC. I guess...

Actually we no longer stem From/To/CC. I guess there might be some benefit in helping to find both Rob and Robert, but it is nowhere near as valuable as for Subject and Body, and the search box...
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