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Forum: FastMail Forum

Today, 12:58 AM

Replies: 22

Support Tickets - Response Time?

Views: 8,437

Posted By JeremyNicoll

For a current example, I opened a ticket on Wed...

For a current example, I opened a ticket on Wed 11 May at 12:39 (the time I see on the FM ticketing system) reporting a problem where a search failed to find some emails which they should have...

Forum: FastMail Forum

1 Dec 2021, 02:25 AM

Replies: 22

Support Tickets - Response Time?

Views: 8,437

Posted By JeremyNicoll

A response within 24 hours means a first-level...

A response within 24 hours means a first-level response, which is to say it's at the level of weeding out simple problems - eg helping people who don't know where options are in the FM webmail...

Forum: FastMail Forum

30 Nov 2021, 09:43 PM

Replies: 22

Support Tickets - Response Time?

Views: 8,437

Posted By JeremyNicoll

Yes, it's that bad. If someone's question is...

Yes, it's that bad.

If someone's question is trivial, then at least the first-level support person might be able to answer it properly. But my experience is that often the first-level person...

Showing results 1 to 3 of 3

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