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Search: Posts Made By: dbowdley
Forum: Runbox Forum 25 Oct 2017, 09:23 AM
Replies: 4
Views: 972
Posted By dbowdley
shenton - despite the title of this post the beta...

shenton - despite the title of this post the beta hasn't started just yet so you haven't missed anything so far :)
Forum: Runbox Forum 20 Sep 2017, 03:58 AM
Replies: 2
Views: 336
Posted By dbowdley
Hello. Yes, you should be able to move the folder...

Hello. Yes, you should be able to move the folder and its sub-folders to wherever you want them to be using the Folder Management screen. You'll find the link to this near the folder column.
Forum: Runbox Forum 20 Jun 2017, 09:32 AM
Replies: 5
Views: 732
Posted By dbowdley
If you go to the Folder Management page and...

If you go to the Folder Management page and select the Sent folder and then try to Delete it, you will be warned the folder and its contents will be deleted. In fact, because it is a standard folder...
Forum: Runbox Forum 3 Jun 2017, 05:53 PM
Replies: 1
Views: 491
Posted By dbowdley
Hello. The unlock code is a text file, and it...

Hello. The unlock code is a text file, and it will depend on the program reading it as to how it is displayed on screen.

Perhaps you could try a different program to open it as text files are...
Forum: Runbox Forum 16 May 2017, 09:52 AM
Replies: 3
Views: 676
Posted By dbowdley
Hello janusz. light.runbox.com has been retired....

Hello janusz. light.runbox.com has been retired. It is mentioned in our blog from when it was available, but also on the Access page in the webmail, and the latter needs removing now. Sorry about any...
Forum: Runbox Forum 9 May 2017, 05:23 PM
Replies: 3
Views: 791
Posted By dbowdley
adam1991 - It might be worth opening a support...

adam1991 - It might be worth opening a support ticket with us. We haven't had any general problems with slow webmail, but there could be something account specific that is at play here.
Forum: Runbox Forum 23 Apr 2017, 04:18 AM
Replies: 1
Views: 580
Posted By dbowdley
Hello. I believe the ticket number you quoted has...

Hello. I believe the ticket number you quoted has received a reply in the last 24 hours. Apologies for the delay in replying.
Forum: Runbox Forum 13 Apr 2017, 06:11 AM
Replies: 10
Views: 1,229
Posted By dbowdley
We are looking in to this now for you, and there...

We are looking in to this now for you, and there is a reply to your support ticket.

I can't post account specific information here for privacy reasons.
Forum: Runbox Forum 5 Apr 2017, 06:27 PM
Replies: 5
Views: 871
Posted By dbowdley
As janusz said, there is no standard practice,...

As janusz said, there is no standard practice, but we are looking in to doing this.
Forum: Runbox Forum 5 Apr 2017, 06:26 PM
Replies: 5
Views: 871
Posted By dbowdley
We do require a valid working alternative email...

We do require a valid working alternative email address on registration. If you don't do this some features of the account are disabled. A valid alternative address is also required by our Terms of...
Forum: Runbox Forum 24 Mar 2017, 04:50 AM
Replies: 3
Views: 547
Posted By dbowdley
Hello. Those settings should be absolutely fine....

Hello. Those settings should be absolutely fine. If you want us to check your specific domain, open a support ticket and we will check for you. If the domain displays as active in your account, then...
Forum: Runbox Forum 24 Mar 2017, 04:48 AM
Replies: 10
Views: 1,229
Posted By dbowdley
I believe we have just replied to your ticket...

I believe we have just replied to your ticket now. You submitted the original ticket on 21-Mar-2017 it seems. Apologies for the delay.
Forum: Runbox Forum 23 Mar 2017, 09:26 AM
Replies: 10
Views: 1,229
Posted By dbowdley
oysterquartz...

oysterquartz (http://www.emaildiscussions.com/member.php?u=1886),

Have you submitted a support ticket about this? If you have only mentioned it here then you should be aware this is not an official...
Forum: Runbox Forum 23 Mar 2017, 09:23 AM
Replies: 4
Views: 581
Posted By dbowdley
Hi Quejinok, The tags in our webmail are just...

Hi Quejinok,

The tags in our webmail are just stored in the database and are a convenience feature. The don't comply to any particular standard.

Tags set in apps like Thunderbird are stored on our...
Forum: Runbox Forum 22 Mar 2017, 07:19 AM
Replies: 2
Views: 567
Posted By dbowdley
Hello. The correct server to login at is...

Hello. The correct server to login at is https://runbox.com. I hope that helps.
Forum: Runbox Forum 18 Mar 2017, 09:33 AM
Replies: 10
Views: 1,321
Posted By dbowdley
You may have only seen the problems on the...

You may have only seen the problems on the webmail in your particular case, but they were happening across all services. The cause was a problem with a storage server, and not with the webmail...
Forum: Runbox Forum 18 Mar 2017, 09:30 AM
Replies: 2
Views: 674
Posted By dbowdley
When Runbox implements DKIM on outgoing messages,...

When Runbox implements DKIM on outgoing messages, DMARC will be an option that you can use on your own domain.

SPF and DMARC are set up by the domain owner and they don't require that Runbox do...
Forum: Runbox Forum 17 Mar 2017, 04:52 PM
Replies: 10
Views: 1,321
Posted By dbowdley
alvinh - without further information about any...

alvinh - without further information about any errors or symptoms you are getting it is difficult to say. I would suggest you open a support ticket at https://support.runbox.com At the moment the...
Forum: Runbox Forum 17 Mar 2017, 04:14 PM
Replies: 10
Views: 1,321
Posted By dbowdley
Hello, The issues you have seen recently are not...

Hello,

The issues you have seen recently are not related to the new webmail. We have identified the issue and will update our status page (https://status.runbox.com) regarding this. Apologies for...
Forum: Runbox Forum 12 Mar 2017, 09:09 AM
Replies: 3
Views: 644
Posted By dbowdley
The authentication problems were resolved a while...

The authentication problems were resolved a while ago, and all Runbox accounts should now be operating normally. Sorry about the inconvenience.
Forum: Runbox Forum 10 Mar 2017, 04:52 AM
Replies: 7
Views: 1,403
Posted By dbowdley
At this time we don't plan to re-introduce the...

At this time we don't plan to re-introduce the feature where you can log in with a single URL containing username and password. Sorry to disappoint you.
Forum: Runbox Forum 28 Feb 2017, 10:15 PM
Replies: 4
Views: 1,288
Posted By dbowdley
Trials are being signed up today so there isn't a...

Trials are being signed up today so there isn't a general problem. As before, I suggest you open a support ticket with us so that we can look in to what is happening here. Thank you.
Forum: Runbox Forum 28 Feb 2017, 07:43 PM
Replies: 4
Views: 1,288
Posted By dbowdley
Please open a support ticket at...

Please open a support ticket at https://support.runbox.com if you have not already done so. We can then explain the error you are getting above and sort this out for you. Thank you.
Forum: Runbox Forum 25 Feb 2017, 07:55 PM
Replies: 1
Views: 778
Posted By dbowdley
That's correct. Runbox does not use Content...

That's correct. Runbox does not use Content Delivery Networks.
Forum: Runbox Forum 22 Feb 2017, 09:31 AM
Replies: 2
Views: 718
Posted By dbowdley
Yes, you can change redirect=spf.runbox.com to...

Yes, you can change redirect=spf.runbox.com to include:spf.runbox.com

And then add in your other required servers as needed. I hope that helps.
Showing results 1 to 25 of 500

 
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