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Old 27 Dec 2017, 12:09 PM   #5
m46ah_30
Essential Contributor
 
Join Date: Sep 2002
Location: Pennsylvania USA
Posts: 262
Quote:
Originally Posted by n5bb View Post
I forgot to suggest that you first log out of all open Fastmail sessions (except the one which allows you to see the logins). Iím not sure my earlier suggestions are all that useful unless you clear all saved logins and cookies.

But before going through that trouble, I have a few more questions.
  • When you finish reading you email, do you leave the browser window open on your Fastmail account? I usually just click on another destination, shortcut or link and head off to another page or web address.
  • Or do you just close the browser tab or window?
  • Or do you use the Fastmail log out feature?
  • When you say you must log back in, do you mean you have to re-enter your password? Or something else?
  • If you just leave the Fastmail browser tab open (with the PC set to not sleep), what do you see? Does the Fastmail message list just disappear (due to something logging you off)?
I use two-factor authentication and choose to trust the device, which sets up cookies so that I donít have to re-enter my password on that device unless I log out.

Bill
  • When I finish reading or sending, I just click on another destination, shortcut or link and head off to another page or web address in the same window or tab that just displayed Fastmail.
  • Sometimes I'll open FM in a new tab or window especially if I want to have 2 windows open and displayed side-by-side on screen if I'm trying to use the message content for some purpose.
  • I never log out of my Fastmail account unless I have to log into my wife's account, which is very rare and hasn't happened in several months.
  • When this anomaly occurs, when I try to re-open Fastmail, instead of getting my message list I get the login screen and need to enter both account name and password to reopen my inbox. It's as though I logged out, which I know I didn't.
  • I almost never leave the Fastmail tab or window open because I rarely need to. I keep a shortcut to my inbox in the Firefox shortcut toolbar. When I leave Fastmail by clicking on another shortcut (e.g. the BBC web site) the inbox simply disappears as the browser switches to loading BBC.. If I want to return to FM after the BBC I click my toolbar FM shortcut and my FM inbox reopens just as I left it... until recently. I'm trying to discover why it instead occasionally opens on the Fastmail login screen and requires me to re-enter account name and password to get back to my inbox. Sleep is not an issue. I routinely close all my browser windows/tabs and put the system into sleep at the end of the day. Whe I return to it the next time I simply wake the system with a spacebar strike and click on my FM shortcut to return to my inbox.
Quote:
Originally Posted by Bill
I use two-factor authentication and choose to trust the device, which sets up cookies so that I donít have to re-enter my password on that device unless I log out.
My system generally works the same way with simple authentication. Until this login/out glitch showed up I could go months without having to log back in even if I had to reboot the system for updates.
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