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This is just great
First
I paid for a certain service.
Now you are changing it
I can see you doing this to new clients but when we both agreed that you would provided certain service for so much a year. You received payment to finalize that agreement. We entered into a contract
You can change the material of the contract at renewal time and that gives the person the option to stay or leave. You can tell this to new clients But not to the clients you already have.
You have a breach of contract with me.
You essentially have broke the contract and everyone and I do mean everyone deserves their money refunded.
Because You are failing to provided the service that we agreed upon.
It is no concern of mine what your provider is charging you or not charging you. You agreed to deliver a certain service (material) for so much a year and you are breaching that contract
Faye
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