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I doubt they lost many customers over this, and the ones they did lose weren't paying anyway. Most new customers look at price and features first, and then possibly star ratings on some consumer sites and maybe a few general articles. Those on a forum like this are vastly more in the know than the average customer for a service like Fastmail. From what numbers we do see it appears that FM is doing well and growing. I suspect a high percentage of their business and profits come from business customers, who have no interest in free limited accounts.
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