Quote:
Originally posted by wishlish
Just a question- would it be too much to ask for hourly updates on the issue? I'm sorry, but when you take my email down for 3 *curse word inserted here*ing days, I'd at least like to see what's going on each hour. We've heard nothing from the Fastmail team in a few hours. At least give us an update!
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Sounds good in theory, but sometimes, when you're working on a problem, breaking off every hour just to say "still working on it, no change from last update" can be a distraction that would actually slow things down. I sort of doubt they're just sitting around staring at a screen waiting for something to finish. Personally, I think that posting an update when something actually changes from the last comment is a reasonable approach.
-Mike