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But I began to look at it not so much as an email provider per se, but more of a way to reassess how I work, and as a collection of ideas that are pretty well integrated, that I could apply to how I do things and process messages/information much better than I did before.
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From a distance not having tried Hey it appears to me that you need to use their way of processing messages/information, not your own way. Maybe their way of doing things will work for you, but it seems like you are going to be stuck with what someone else decides is best for you.