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Looking at it from the glass-half-full perspective, the total elapsed time between a significant bug being reported on this Forum and a patch being put in place was 29 minutes (and at midnight local time for the core Fastmail team!)
It would probably take that long just to find somebody (anybody) to contact at most faceless companies... who would then need to escalate the issue, organize a bug fixing meeting (and perhaps a budget meeting), etc. etc.
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