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Fjodorov · 30 Nov 2020, 05:35 PM

Looks like FastMail just blocked my emails without any warning, without anything - and even took some funds from my credit card on the day they blocked the account.

They saying that their monitoring team "flagged your account as one that was detected in a fraud sweep" and said that this
includes:
* mass mailouts (unsolicited) aka spam
* evidence of using other people's credit cards for online purchases
* purchasing under false names

I have never bought anything under false names, never purchased anything online with other people's credit card, never sent any spam out from the email.

So very strange... They asked me for a permission to access email now and checking it since half an hour. I don't understand what is wrong and how can FastMail do something like this to a customer loyal since many years and who paid them thousands of dollars...

There is no phone support, nothing... And I trusted FastMail with all personal files, very important for my work. Now - a team of many people can't work, since 4.5 hours...

30 Nov 2020, 05:35 PM	#2
Fjodorov Junior Member Join Date: Nov 2020 Posts: 5	Looks like FastMail just blocked my emails without any warning, without anything - and even took some funds from my credit card on the day they blocked the account. They saying that their monitoring team "flagged your account as one that was detected in a fraud sweep" and said that this includes: * mass mailouts (unsolicited) aka spam * evidence of using other people's credit cards for online purchases * purchasing under false names I have never bought anything under false names, never purchased anything online with other people's credit card, never sent any spam out from the email. So very strange... They asked me for a permission to access email now and checking it since half an hour. I don't understand what is wrong and how can FastMail do something like this to a customer loyal since many years and who paid them thousands of dollars... There is no phone support, nothing... And I trusted FastMail with all personal files, very important for my work. Now - a team of many people can't work, since 4.5 hours...