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The statement "and their product is not clear enough to work without support" leads me to believe that the author is not terribly competent when it comes to email. While I'm certainly no ace, I haven't had the need in 10+ years to contact support. EMD has been more than sufficient to address my issues; although I can appreciate that some users may feel uneasy about relying on a user-participation solution.
I've never used the email migration system, but if I had to change providers, I would prefer the good-ole IMAP drag and drop method using a third party program (i.e. Postbox or Mailbird). I've copied thousands of emails that way without a problem.
So bottom line, I wouldn't let one users past experiences deter you from giving FM a try. There are probably many people who've migrated over without issues.
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