Quote:
Originally posted by publicenergy
I had to go digging, initially at status.fastmail.fm and then in this forum to try and piece together what was happening. I shouldn't have to do that.
|
I agree. I had to read through some 50+ forum messages on this board in order to figure out what was going on.
Discussion threads here were more informative and updated than the status blog.
Fastmail has my gmail address in case I lose my password, yet during the
entire three days I was without email access I received absolutely no communication from FM regarding what was going on with my account.
A year from now, I probably won't remember what emails I missed out on replying to or receving.
What I will remember is that Fastmail's customer service
did not adequately inform me of what was going on in a timely manner.