Quote:
Originally Posted by TenFour
I agree that paying customers should not have to rely on Twitter, but assuming there is an email outage how exactly can customers be notified? Maybe they could have an option where any service warnings are sent to an alternate email address.
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You ask a fundamental question and offer an excellent solution.
An alternate email address would be a great idea and one that other providers already have implemented. However, if the mail servers are down to start with, we go back to the chicken or egg question.
Opt-in SMS text alerts or phone calls would also work and would not depend on mail servers.
Having said that, Fastmail is not likely to invest what its owners could take home as profits to purchase the necessary equipment (or subscriptions to third party providers) in order to keep subscribers in the loop.
FM's management probably figures that Twitter is cheap or free to use and let those who are not members be damned.
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Jacinto