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filbert · 23 May 2020, 10:34 PM

Hi Folks,

I'm having an odd issue. Some emails from my wife at are not being delivered to one of her friends at a btinternet.com email address. This has been going on for a couple of weeks, she has discovered. However, if I send an email from my account, on my domain, to the same email address, it arrives without a problem. My wife's email domain is hosted, under my account and on the same TSOHost servers. I can mange it from my CPanel page.

I don't know if other BT Internet addresses are also affected. She has not noticed any issues with other email addresses at this stage

The addressee has checked her spam folder and they're not there.

I've run a CPanel report and it has a green tick icon that means "The system delivered the message". I assume that means that it got to BTInternet and any problems are at that end - which, I fear, means a support request to them.

Can anyone advise?

23 May 2020, 10:34 PM	#1
filbert Senior Member Join Date: Aug 2013 Posts: 103	Emails not arriving Hi Folks, I'm having an odd issue. Some emails from my wife at are not being delivered to one of her friends at a btinternet.com email address. This has been going on for a couple of weeks, she has discovered. However, if I send an email from my account, on my domain, to the same email address, it arrives without a problem. My wife's email domain is hosted, under my account and on the same TSOHost servers. I can mange it from my CPanel page. I don't know if other BT Internet addresses are also affected. She has not noticed any issues with other email addresses at this stage The addressee has checked her spam folder and they're not there. I've run a CPanel report and it has a green tick icon that means "The system delivered the message". I assume that means that it got to BTInternet and any problems are at that end - which, I fear, means a support request to them. Can anyone advise?