Quote:
Originally Posted by FredOnline
This was posted by @MXroute on Twitter a few hours ago:
Over 50% of our support tickets have been resolved in the last 4 hours. We are on our way to resolving the wait times, finally 
This seems to be indicating ongoing issues with responding to tickets in a timely manner. |
As I follow @MXroute on Twitter, they have been pushing various offers this week for Black Friday.
Today, they tweeted:
If you've opened a ticket recently please know that we are working hard to prioritize by issue severity. A lot of tickets with no fast way through them all.
Either they are still having problems with their support, or they've been inundated with new Black Friday customers, which is straining their resources?