Quote:
Originally Posted by Terry
What people have to remember Australia is in a different time zone so there can be 10 hour difference, if the support is ex US same problem depending where you live.
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Half the company is in Philadelphia, USA now, which is fairly centrally located for timezones across the western hemisphere and western Europe. Also, IIRC, they have hired a bunch of remote tech support staff in different timezones precisely to improve response time, no? I guess it doesn't seem to have made much difference.
Also, I agree with Ghrm's preceding comment, and although I have nothing of substance (or style
) to add to it, I wish I could click Like! Some of us have been really spoiled by social media in this sense. We need a forum that at least has a like button!
