I was recently speaking to a tele-support person at a large firm.
We were discussing new fees etc.
They referred to an email that they had sent last month.
(The email had a pdf attachment - this may or may not be relevant.)
As a matter of interest during the conversation, the tele-support person said they could see that I'd opened that email - which indeed I had.
This peaked my curiosity.
I asked whether they meant they could see that I had opened the email or the pdf or both. They weren't able to confirm - they didn't know the answer. Just that their screen indicated something had been opened. I assume the email.
I use the FM web interface exclusively.
Unlike in Outlook, when using the FM web interface I never see notifications of read-receipts or any options to acknowledge them or ignore them.
I'm wondering how senders can detect whether an email has been opened or not?
I was under the impression that the use of tracking the loading of images was blocked by FM.
(I would have loaded the firms logo for sure.)
So maybe there are other ways?
Can anyone shed any light on this?