Quote:
Originally Posted by PON
Transparency about problems was one of the things that was attractive about Fastmail in the early days and helped made the glitches sufferable.
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Transparency and customer focus were a large part of what originally attracted me. In fairness, while most FastMail staff are not as open as they used to be, they do still tend to thoroughly and truthfully explain major issues that affect large numbers of users. The loss of customer focus, and retreat into their ivory tower is a bigger concern.