Quote:
Originally Posted by Terry
Well it's like buying a car, then you take it in for its first service and they change the seats, Ok it may improve my comfort but I don't like the style or the colour and I don't have a choice I'm just stuck with it.
So would I purchase a car from that manufacturer again?
I liked what we once had and I hate change where I have no control.
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Not a particularly apt analogy -- the key here is that changes made by fastmail affect all users, whereas in your example, the changes affected you and no one else.
Here's an alternative example. Suppose I have a flight with FM Airlines. There were massive delays at inspection, but I somehow got lucky and made it to the gate on time. But then FM delays take-off by 20 minutes so other delayed passengers can make the flight.
Would FM's decision make it more or less likely to fly with them next time? Indeed, I was inconvenienced today -- but I know that next time there is a similar decision to be made, FM will try to make the best decision for most customers (perhaps to the detriment of a small number), and I'm likely to benefit.That's what I'm looking for as a customer.