I just went over their FAQ page and this is what it says:
Quote:
According to ICANN regulations the 'gaining' registrar has to initiate the process of transferring domains between registrars. To start the procedure the “gaining” registrar has to “obtain express authorization from an individual who has the apparent authority to legally bind the SLD holder (as reflected in the database of the losing Registrar)”.
1.) To start the transfer we need a positive answer from the admin-c OR the owner of the domain.
1.1.) Immediately after you submitted the request we will we will send emails to the current owner and admin-c of the domain you have asked to transfer asking for verification
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So it seems very strange that your domain was transferred over without you knowing about it.
Hanneke