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Old 13 Apr 2018, 09:16 PM   #6
brong
The "e" in e-mail
 
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696

Representative of:
Fastmail.fm
Just to provide more details for those reading this, our (FastMail) marketing team contacted a random sample of a few of our recent signups with a set of survey questions designed to understand why people choose FastMail, or choose not to remain at the end of their trial.

The survey company (SurveyGizmo) is only permitted to use that list of addresses for the explicit purpose of sending the survey we designed, and collecting the results of said survey.

SurveyGizmo have a privacy policy which allows you to see exactly what data they have on you, and allows you to request that all that data is wiped. We immediately requested that SurveyGizmo remove all data for the user ("ferrety" here) upon receipt of a request from that user.

The reason we chose to use a third party rather than building a survey tool inhouse was entirely around skill and time - it would have taken us inordinately long to build the tooling ourselves as opposed to paying experts to do it. We chose SurveyGizmo because they have a good privacy history, and provide tooling to allow non-programmers to extract useful data from the surveys.

In response to the complaint we received today, we are reviewing how we choose users to survey, and plan to require an opt-in of some sort.

The head of our communications team has been in direct contact with the user about this issue, and I expect further communications will continue there rather than on this public forum.

Regards,

Bron (CEO, FastMail Pty Ltd)

Last edited by brong : 13 Apr 2018 at 09:20 PM. Reason: named wrong company!
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