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Old 18 Jan 2017, 04:50 AM   #21
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,452
Am I the only person who reads the Terms Of Service? All TOS documents state that the current TOS always supersedes any previous terms, and that the service provider can terminate or modify accounts at any time for any reason. There were never any lifetime guarantee in the TOS or any other written communication from FastMail. Please read the TOS for FastMail or any other service and you will discover that services are provided at the discretion of the provider.

As you can see in the old EMD threads (such as the one posted by BritTim), FastMail considered lifetime features for Full and Enhanced accounts, but you won't find any mention of lifetime Member features. I have my original Welcome To FastMail email for my member account (sent 10 years ago), and there is no mention of any guaranteed period of service. The Member account was just a way for potential customers to try out the service before purchasing a much more expensive yearly Full or Enhanced account.

I think the key point is that all Member accounts received far more value than anyone anticipated 10-15 years ago when they made the purchase. You have been able to use many enhancements to a Member account (such as two factor authentication and many other features) which were not available originally. FastMail has been encouraging you to upgrade your account for years, and they are even refunding the money you paid in years ago to assist you in the upgrade. I can't understand why anyone thinks they are getting a raw deal here, when many of them received email service for less than US $1.50 per year.

n5bb is offline   Reply With Quote