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Fishwick may still be around, but even before the recent shutdown announcement that question was essentially moot, given that he has failed to respond to messages, comments, complaints, requests for support and so forth, for over a year now, or perhaps longer. According to posts on this forum, that has been true even for some users who encountered problems with credits for upgrades in connection with paid accounts. Clearly something very odd is going on, but unfortunately it no longer matters.
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