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This is one reason why I no longer use a small email provider, no matter how good the product or service. There is no way of knowing what infrastructure, software, or procedures the service is using, and inevitably sh*t hits the fan. Yes, we've also seen problems with the biggies like Outlook and Gmail, but they have never been catastrophic failures like this. For those saying that this proves you should have a local backup of all your email, I say maybe, if you are really, really careful, have multiple backups including offsite, and live in a place with no earthquakes, fires, hurricanes, etc. I can't remember where it is located, but I read an interesting article recently about someone who escaped a hurricane that destroyed his home and a huge chunk of Houston, and he said if it weren't for using G Suite his entire business would have been taken down. As it was, he was able to purchase a cheap Chromebook while living hundreds of miles from home and get instantly back up and running. The power of using a large service provider in the cloud.
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