|
For a current example, I opened a ticket on Wed 11 May at 12:39 (the time I see on the FM ticketing system) reporting a problem where a search failed to find some emails which they should have found.
The first level response (escalating this) is timestamped Sat 14 May at 01:18 ... so just over 2.5 days later, and not spanning a weekend.
I've heard nothing since then.
|