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an_fastmail · 14 Sep 2018, 05:36 PM

HI,

Just wondering what people's experience of a support wait is ? Opened a ticket approx 24 hrs ago, contacted a couple of hours later and told it would need to be escalated to a supervisor. Since then nothing.

I feel a bit let down. Have been using Fastmail for 10+ years and have a company account with 12 employees on it, so we're chosing to spend some reasonable $$ on the service.

I think 24 hrs is (way?) too long...but I'm running out of time here. Unless it's fixed I need to move servers...

14 Sep 2018, 05:36 PM	#1
an_fastmail Junior Member Join Date: Sep 2018 Posts: 2	Time to answer support HI, Just wondering what people's experience of a support wait is ? Opened a ticket approx 24 hrs ago, contacted a couple of hours later and told it would need to be escalated to a supervisor. Since then nothing. I feel a bit let down. Have been using Fastmail for 10+ years and have a company account with 12 employees on it, so we're chosing to spend some reasonable $$ on the service. I think 24 hrs is (way?) too long...but I'm running out of time here. Unless it's fixed I need to move servers...