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The reason you don't delete individual email accounts is because you don't step on a customer's toes like that. When someone owns an account, everything under it is their responsibility. That requires being able and willing to collaborate on matters of abuse. If they are not, simply taking control of their account and micro managing it for them is not appropriate. That isn't me being in a particularly bad mood or something, that is what I consider to be a fundamental business practice.
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