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Old 1 Dec 2021, 03:25 AM   #5
JeremyNicoll
Essential Contributor
 
Join Date: Dec 2017
Location: Scotland
Posts: 483
Quote:
Originally Posted by trikotret View Post
Last week I opened a ticket and got a response within 24 hours. Maybe they are still recovering from DDos attacks they had to deal with all month
A response within 24 hours means a first-level response, which is to say it's at the level of weeding out simple problems - eg helping people who don't know where options are in the FM webmail application.

I would not expect anybody who's providing that level of response to be involved in solving DDOS issues! I suppose it's possible they might still have to pacify angry users though.

Anyway, the much-degraded response (compared with, say, 8 or 9 years ago) has been bad for several years, so can't be blamed on any aspect of the recent DDOS issues.
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