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I thought they had support directly in the US as well as AUS
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They did buy POBox.com in Philadelphia, but my guess is that somehow I've got an Aussie working on my problem, unless the Philly people work at 2am Eastern Time! Also, not a peep from them on my Friday--their Saturday. If I had not been having trouble sleeping I would have missed contact, but now it is going on five days for something not working right on their system and they have not fixed it other than telling me it is fixed--it is not. Seriously bad service for a paid service, but I previously left POBox.com because of failed customer service.