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Indeed, this medium definitely attracts squeaky wheels. I guess Twitter does too, in its own way, but perhaps the "psychology" of it allows them (FM) to ignore what they want to ignore with less expectation (on the part of the squeakers) of getting a response...
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I've tried commenting in Twitter to various companies a few times and mostly have never received a response of any sort, except the other day from Google of all companies! I made a suggestion about the new Gmail app and they responded and asked me to also use the feedback link from within the app (which I had already done). Mildly surprised. It is easy to think of these giant companies as unapproachable, but there are real people there. Some of the teams working on a particular product are quite small. From my own experiences with FM and POBox.com they do respond if you use the prescribed support and contact methods. I suggest going that route rather than using a forum or Twitter.