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Old 31 Jan 2022, 08:34 PM   #20
TenFour
Master of the @
 
Join Date: Feb 2017
Location: USA
Posts: 1,683
I left FM because of slow response time to several tickets, and slow response in fixing things that were clearly their problems on their end with their system not working properly. They eventually gave me some credit on my account in apology, but having experienced something very similar with POBox.com previously I could see a pattern. Yes, every tech service provider has its own bad moments, big or small, but there is something particularly infuriating when email isn't working correctly because it is something I need every day all day. I'm in the USA and in my experience response is almost never the same day. Can be overnight, but may take several days. When you're dealing with a problem that doesn't get solved on the first go that can easily mean a week goes by before it gets fixed. I experienced the same delays with POBox.com.
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