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Originally Posted by Csin
It was not mentioned "prominently" as it took some digging to find, but it was mentioned that the free accounts were subject to the six month timeclock...they just 'forgot' to mention paid accounts were the same. Probably wanted it to seem like paid accounts were special to encourage the money flow. Anyway, […]
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5.6. Tutao is entitled to terminate the contract without notice in case of a free of charge tariff if the account was not used for at least six months.
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Nothing in their TOS about paid accounts.
I think something else went wrong.
Have you been able to reach them for an explanation.