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Every email service that sorts things automatically into categories using AI makes mistakes. Those mistakes mean you miss important messages, and waste time searching for things you need that are miscategorized. It is just the nature of these systems and impossible to avoid. Personally, I trust my own RI more than any AI to sort my email the way I want it sorted. I'm not going to pay $99 per year to waste time. Having used Basecamp in the past (not recently) they are great at making simple things complex.
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