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Old 2 Jun 2017, 07:51 AM   #17
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,687
Quote:
Originally Posted by PON View Post
Transparency about problems was one of the things that was attractive about Fastmail in the early days and helped made the glitches sufferable.
Transparency and customer focus were a large part of what originally attracted me. In fairness, while most FastMail staff are not as open as they used to be, they do still tend to thoroughly and truthfully explain major issues that affect large numbers of users. The loss of customer focus, and retreat into their ivory tower is a bigger concern.
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