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I tried Purelymail briefly and basically liked it, and I agree the owner/manager is very responsive. Being a one-man band he does everything and therefore knows everything, but I wonder how that will scale as the business grows? Just be sure to have things set up so you could move away quickly if you ever needed to (owner hit by a bus problem). In other words, either local or online backups of all your email in other systems, along with the ability to change your DNS quickly. To me, living in the USA, being located here is an advantage. I'm on the East Coast and PM is on the West Coast, so that means his working hours extend well into my evening. Makes him easy to reach.
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