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I have to say that I am very impressed with the "brains" who have helped me try to solve this problem. I don't think it's their fault that the issue hasn't been solved; I think something has gone on at FM that most of us don't know about.
I can continue to manually put emails where they belong. What irks me is that I'm paying FM to do that for me. They were, and now they're not. Why won't they fix it? It feels to me like they just don't care. I will likely not be the only person who leaves because the service is so poor.
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