Quote:
Originally Posted by ioneja
.. they have survived when many other providers have bitten the dust and they keep marching along like an old Energizer Bunny commercial.
BTW, Runbox customer service is excellent, very personal, very competent..
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I think these two facts are strongly connected with each other. When customers like and trust a company, they will overlook a lot of defects in the service. Frankly, that is why FastMail survived some years ago when reliability was a major concern, but their honesty and obvious desire to overcome the problems kept so many of us loyal.