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I wonder why they bothering publishing the phone number in the first place?
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It makes things work better for all sorts of contacts who aren't customers. For example, a potential investor is having problems finding your office or the door to the building is locked. They look on the website, can't find a phone number, and leave. You may laugh, but it happens all the time. I also suspect some vendors lose a fair bit of business by not having any sort of phone service. Many of us have been burnt by filing tickets and support requests through online automated forms that seem to be instead a funnel into a black hole.