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I personally like using regular emails for support--if they respond in a timely manner. POBox.com does respond quickly and they are owned by Fastmail. The problem with phone support is that it is later on your word against their word, and I find the next person I deal with has no idea what was said in the first conversation and always says that you must go through all the hoops again and do everything all over again. I'm convinced that many phone cs providers are paid by the number of people they process per hour, meaning there is no incentive to actually solve a problem, just keep them moving and if they come back via phone, so much the better! Email trails provide the evidence needed to move the problem forward.
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