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Old 27 Sep 2018, 12:10 AM   #9
ao1
Essential Contributor
 
Join Date: Oct 2003
Posts: 309
Quote:
Originally Posted by germansaram View Post
I think you're right on that. Seems like the first responder must have a certain deadline to work on issues but after escalating the effectiveness drops.
The problem is that the "first responders" are working from a script and are completely inadequate for helping with anything that falls outside of it.
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