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No matter what precautions stuff does happen to every service provider. I have heard tell there have been Gmail outages, though I have never noticed one in more than a dozen years of use. I worked for a large email service provider in the past and we experienced an outage when a Tier 1 provider went down, knocking out the Internet for a large portion of the country. No redundant servers did us any good because they were in one location, though we were able to keep Canada up due to those servers being located there. We could still communicate with customers using our corporate email through Microsoft. The largest providers, like Google and Microsoft, can reroute to various server farms all over the world to get around major problems. The typical email service provider can't do that.
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